The Importance of Compassionate Customer Care in Memorial Jewellery

In times of loss, we understand how even the smallest gestures can make the biggest difference. Here at Inscripture, we pride ourselves on handcrafting thoughtful, heartfelt memorial jewellery that serves as a link to those we’ve loved and lost. We want to help transform your memories into keepsakes you can hold close forever.

We are also deeply committed to compassionate customer care. It’s at the heart of everything we do. From the moment you entrust us with your precious story, we dedicate ourselves to providing a service that respects and honours your journey. Our talented team of artisans and customer service professionals are uniquely trained to ensure that your experience with us is comforting. We’re here to listen, understand, and create special pieces of memorial jewellery and ashes jewellery that commemorates your loss the way you need.

Why Specialised Training Matters in Memorial Jewellery

Like any business should, here at Inscripture, we put our customers first. We believe that every customer’s story should be handled with the utmost care and respect, and as such, our team is meticulously trained to approach every situation with empathy and understanding. Your photos, fingerprints, handwritten messages and ashes are not just materials, but treasured memories of loved ones, so we ensure these elements are handled carefully and respectfully.

All our staff, from our friendly customer service team to our artistic jewellery crafters, are well-versed in the delicate nature of our work. From the initial contact to the crafting process, every step is infused with respect and sensitivity. Handling such precious items requires not only technical skills but also a deep appreciation for the emotional weight they carry. Our bespoke training empowers us to provide a service that puts us above the rest, while also offering comfort and connection to our customers.

Core Components of Our Training Program

1. Understanding Grief: In times of grief, customers deserve true empathy and understanding. So, we train our staff in the stages and expressions of grief to better offer support and provide a compassionate and sensitive service.

2. Skills in Emotional Intelligence: Emotional intelligence is a must in the niche of memorial jewellery. It enables our staff to navigate some of the complex emotions that come with loss to help build genuine connections and relationships with our customers. They are trained in active listening and empathetic communication to provide personalised and considerate support.

3. Ethical Sensitivity and Privacy: We understand that our customers need to have a high level of trust in us to send sensitive materials like photos, fingerprints and ashes. So, we pride ourselves on ensuring only the highest levels of ethical standards to maintain customer trust and respect. All our staff is educated on confidentiality protocols and handles all memorial jewellery items with care and respect.

4. Memorial Jewellery Knowledge and Customisation: Beyond emotional support, our team is highly trained in the aspects of our product range. Ask them anything about the materials, design processes, and customisation options available, and they’ll be able to guide you through the journey of creating memorial jewellery. This also allows our team to help better guide our clients in choosing the best designs that reflect their loved one’s memory.

Additional Means of Support

At Inscripture, our goal is to support our customers through grief, and help translate their cherished memories into beautifully crafted memorial jewellery. But, we are always seeking new ways to enhance our training programmes to better understand bereavement care. It’s this commitment that ensures our service remains leading in the memorial jewellery industry while also becoming a steadfast source of comfort for those that need us.

Alongside our compassion team of staff, we are also partnered with bereavement support charity Sue Ryder. This collaboration is a cornerstone of our mission to provide holistic support, allowing us to extend our reach and offer support and resources that will help more effectively. You are also welcome to join the Inscripture community. Many of our customers have connected online over their stories of creating memorial jewellery and how they found solace and connection with loved ones. We’re ready to welcome you too.