We aim to create and dispatch your order within 3-5 working days.
All orders are dispatched via Royal Mail and we offer a 1st Class delivery service completely FREE OF CHARGE on all standard deliveries within the UK. Royal Mails delivery time guide is 1-3 working days but is not guaranteed and is often longer during peak gifting times.
Requested Signed for services require a signature, if this cannot be obtained at the point of delivery the item will be taken to your local sorting office and you will need to collect the item in person within 7 days of the attempted delivery. If the item is not collected within this time it will be returned to us and additional re-dispatch costs will be required. Signed For Service has no reflection on our current turnaround and is not a fast track delivery service.
Next Day Delivery is charged at £9.95 and will fast track your order (if ordered by 2pm Monday-Friday) to be completed and dispatched the same day with a guaranteed Next Working Day Delivery by 1pm. Guaranteed Saturday Delivery is available at an additional charge of £4.50 (Totalling £14.45). This option is only available to UK residents and is subject to availability as may be removed at any point during office closures, holidays or peak gifting seasons
International Postage is charged at £2.45 as Standard or £8.55 Signed For with Royal Mail’s International tracked and Signed For service. The carrier outside the UK will depend on the destination country and we provide a follow on link from Royal Mails tracking page. This service does has no reflection on our turnaround and is not a fast track delivery service.
Delivery times vary dependant on the destination country but generally is up to 7 working days within Europe and 10-14 working days worldwide. Please see www.royalmail.co.uk for further details.
We offer a refund or exchange within 7 days of purchase on all unpersonalised items, as long as it is in its original packaging and condition. As personalised items are created especially for you we are unable to accept returns or refunds on these items unfortunately. If a personalised item is faulty upon arrival we would be just as disappointed as you and will rectify any issues immediately.
We cannot accept refunds or exchanges on earrings for hygiene reasons.
HOW DO I RETURN GOODS?
Please let us know that you are returning your order by email to firstname.lastname@example.org
Please include the following information within your package:
1 Your order number
2 Ordering customer name, if different to your own
3 Email and telephone contact details
Please make sure you obtain a proof of posting certificate for your own peace of mind.
Address for returns:
Returns Department, Inscripture Ltd, PO BOX 6104, Leigh on Sea, SS1 9XE
We will refund you upon receipt via the original payment method