Grief comes with a lot to carry, from missing someone and planning a funeral to everything in between, and working out how to order memorial jewellery shouldn’t add to it, so we’ve made the whole process as easy as we can.
There are three ways to do it depending on what you’d like to keep close, which are engraved jewellery featuring handwriting, a photo or a print, self-fill ashes jewellery that you fill yourself at home, or ashes into jewellery that we create by setting a small amount of ashes into resin.
Each one only takes a few steps, and we’ve laid them all out below so you can find the one that suits you and see exactly what happens after you place your order. And if you’d prefer to talk it through with someone first, our team is always on hand, and you’ll speak to a real person who has these conversations every day and will take the time to help you decide what feels right.
Which Type of Memorial Jewellery Is Right for You?
Every person and every loss is different, so choose whichever keepsake feels right for you.
Engraved Jewellery
Handwriting, photos, fingerprints, paw prints and more, engraved onto your chosen piece from a clear photo. Nothing needs posting, and no ashes are involved.
Self-Fill Ashes Jewellery
A piece you fill yourself at home with the funnel kit included, and many designs can be engraved too. The ashes never leave your hands, and nothing needs posting.
Ashes into Jewellery
We set a small amount of ashes into resin and craft your piece for you. Every step is tracked and covered by our Ashes Safeguard Promise™.
How to Order Engraved Memorial Jewellery
Engraved memorial jewellery takes something personal to the person you’re remembering and engraves it onto a piece you can wear or carry every day, and we offer it in a number of forms so there’s a way to keep almost anything close. Here are the types of engraved jewellery we offer.
- Handwriting Jewellery for a note, card or signature written by someone you love
- Fingerprint Jewellery for a print that belongs to only them
- Photo Jewellery for a favourite picture you’d like to keep close
- Illustration Jewellery for a photo turned into detailed line art
- Paw Print & Nose Print Jewellery for a much-loved pet
- Hand & Foot Print Jewellery for tiny hands and feet at any age
- Children’s Drawing Jewellery for a little one’s own artwork
- Heartbeat & Soundwaves Jewellery for a voice or heartbeat you’d like to see as well as remember
Ordering takes five steps, and you can see how they fit together below.
- Choose your piece. Start by browsing the collection that matches what you’d like to keep close, then choose the design you love most. Our engraved pieces include necklaces, bracelets, charms, keyrings and trinket boxes, and you can see everything together in our memorial jewellery collection.
- Choose what you’d like engraved. This could be handwriting from a card or note, a photo, a fingerprint, a paw, nose or hand print, a drawing, or a voice or heartbeat recording turned into a soundwave. If you don’t have a print yet, our guide on how to use an inkless print kit walks you through capturing one.
- Upload a clear photo. A clear photo is all we need to work from, and the original always stays with you. You can upload it on the product page while you order, or send it afterwards through our image uploader, and we won’t start making your piece until we’ve received it. Natural light without shadows gives the best results, and our guide to getting the perfect engraving has more tips if you’d like them.
- Personalise your piece. Many designs can be engraved on both the front and back, so you can add a second handwriting sample or print, a name, a date or a bespoke message, and a charm or bracelet can even be worn back to front depending on what you’d like to showcase that day. You can also add charms to many designs like birthstones, hearts, angel wings and robins as well as choose your metal including 925 sterling silver, premium stainless steel or 18k PVD gold.
- We create and dispatch it. Once we have your photo, we aim to dispatch your order within 3 working days, excluding peak gifting periods, and every UK order over £49 comes with free Royal Mail 24 tracked delivery.
How to Order Self-Fill Ashes Jewellery
Self-fill ashes jewellery is for anyone who wants to keep their loved one’s ashes, or another part of them, close, but doesn’t feel comfortable posting them away to be permanently set into resin.
Because each piece is filled by you at home, the ashes stay in your hands the whole time and are held somewhere you can open again one day if you ever need to, which can be a real comfort. It also suits anyone who likes the idea of being part of the process, since filling the piece yourself can feel like a meaningful way to be involved in creating something in honour of them.
Many self-fill pieces can also be engraved with handwriting, a print, a photo or a message, and that part works in exactly the same way as ordering engraved jewellery above. Ordering takes four steps:
- Choose your piece. Browse the self-fill ashes jewellery collection and choose the design you love most, along with the finish that suits you.
- Add your engraving if you’d like one. Many designs can be engraved on the front, and some also offer engraving on the back. You can upload a clear photo on the product page while you order, or send it afterwards through our image uploader, and we won’t start making your piece until we’ve received it.
- We create and dispatch it. We aim to dispatch your order within 3 working days, excluding peak gifting periods, and every UK order over £49 comes with free Royal Mail 24 tracked delivery.
- Fill it at home. When your piece arrives, use the funnel kit and instructions included to add a small amount of ashes in your own time, with no need to post anything to us.
How to Order Ashes into Jewellery
Ashes into jewellery is a way of turning a small amount of your loved one’s ashes into a lasting part of a piece you can wear. Our specialist team mixes the ashes into your chosen colour of resin, then handcrafts and hand-finishes your piece in our UK studio, so the ashes become part of the jewellery itself rather than being held in a compartment you open and close.
It suits anyone who wants their loved one’s ashes held securely in a piece that’s sealed for good, and it’s a comfort for many families to know the most important part is being handled by specialists who have done it many times before. You only need to send a small amount and there’s no filling or fiddly handling for you to do. It can also work well for families who’d like to share the ashes across several pieces. Ordering takes three steps, and you can see them below.
- Choose and customise your piece. Browse our ashes into jewellery collection and choose the design you love most, then pick the resin colour that feels right for them from our 12 Eternal Hues™. You can also add Aura Shimmer™ for a subtle sparkle from real diamond particles, Memory Blend™ to combine two colours in one piece, or Sacred Moments™ for a private video of the moment your loved one’s ashes are placed into your piece.
- Receive and return your kit. Once you’ve ordered, we’ll send a collection kit to your door with a spoon and secure container, clear instructions, labelled packaging and a prepaid return envelope. Add a small amount of ashes (or hair or fur, if you’d prefer), then post it back to us in the envelope provided.
- We craft your piece and return it. Our specialist team handcrafts your jewellery in our UK studio and returns it to you within 5 working days of receiving your kit, along with any unused ashes.
Every ashes order is covered by our Ashes Safeguard Promise™, which means you’ll know exactly where your loved one’s ashes are and who is handling them at every stage, backed by a full tracking and barcode system. If you’d like the full walkthrough, you can read our guide to ordering ashes into jewellery while our ashes into jewellery FAQs answer the questions we’re asked most.
Delivery, Guarantee & Aftercare
Once your order is placed, we aim to dispatch engraved and self-fill pieces within 3 working days, excluding peak gifting periods, and ashes into jewellery is dispatched within 5 working days of us receiving your kit. Every order is sent via Royal Mail, and free Royal Mail 24 tracked delivery is included on UK orders over £49, which covers most of our orders. Royal Mail’s own guide is 24 hours from dispatch, though this isn’t guaranteed for orders sent after 4pm or during busier periods.
You can follow your order every step of the way with full tracking and real-time updates, and each piece arrives in a gift box as standard, ready to give or keep for yourself. You can find everything else about shipping and returns on our Delivery & Returns page, or follow your parcel any time through Track Your Order.
Every piece of jewellery we make is covered by a 1-year guarantee against manufacturing faults, so if anything isn’t right, our team is always here to help. Our guide to caring for your jewellery also has everything you need to keep your piece looking as it did on the day it arrived.
Not Sure Where to Start?
Choosing memorial jewellery is rarely a quick decision and we understand you won’t always have everything figured out, or the answers to everything you need to feel comfortable before you order. That’s why our team is always here to help should you need any advice or answers.
And at every step of the process, you are always in control of your choice. We’ll never rush you, so if you place an order but aren’t quite ready to go ahead, whether that’s finding a print, gathering ashes or simply taking a few extra days to think, that’s always completely fine. We won’t start making your piece until you’ve sent us everything we need, and we’ll be here whenever you are.
If you have any questions, or you’d just like to talk something through, you’ll always speak to a real person from our team. We’re specialists in memorial jewellery and we have these conversations every day, so we’ll take the time to listen and help you find what feels right. You can call us on 01702 861168, email [email protected], or send us a message through our contact page.
And if you’d like some support beyond jewellery, our bereavement support page has guidance and resources for anyone coping with loss.
FAQs
Yes, your collection kit arrives with secure packaging, clear labelling and a prepaid return envelope, and every step is tracked using our barcode system. Your order is also covered by our Ashes Safeguard Promise™, so you’ll know where your loved one’s ashes are and who is handling them at every stage.
Only a small amount is needed, so you can keep the rest. Your kit includes a spoon, a secure container and clear instructions to guide you, and any ashes we don’t use are returned to you with your finished piece. If you’d like to share the ashes across several pieces, or you’re unsure how much to send, our team is happy to talk it through with you.
Yes, you can place your order first and send your photo afterwards. You can upload it on the product page while you order or send it later through our image uploader, and we won’t start making your piece until we’ve received it. That gives you time to find the right handwriting or take a print should you need it.
Every piece is made to order, so the sooner you let us know, the more we can do. Get in touch with our team as soon as you can and we’ll talk through your options. We also won’t start making your piece until we’ve received everything we need, so if you’re still deciding or gathering ashes or a print, you can take the time you need.
Yes, memorial jewellery can make a thoughtful gift for a friend or family member who is grieving. Every piece arrives in a gift box as standard, and if you’d like them to choose their own design, a gift voucher lets them pick the piece that feels right. If you’d like any advice on what to choose for them, our team is always happy to help.
Prices depend on the design, metal and personalisation you choose, and you’ll always see the full cost on the product page before you order. You can also spread the cost with Klarna or Clearpay on eligible orders. Our pricing guide explains what affects the cost in more detail, so you know what to expect before you choose.
Yes, we post internationally with Royal Mail’s tracked service. International postage is £4.45 for Standard or £11.95 for Signed For, and the carrier outside the UK depends on your destination, with a follow-on link provided from Royal Mail’s tracking page. This service doesn’t affect how long your piece takes to make, and it isn’t a fast-track delivery option.
