When someone chooses to send us their loved one’s ashes, we know exactly what kind of decision that is. It’s not a casual decision, but a real moment of vulnerability and trust. And it’s a responsibility we never take lightly.
It’s something we talk about a lot as a team. That behind every envelope that arrives with us, there’s a story, a name and a family who’s grieving and trying to find a way to keep hold of someone who meant everything to them. That’s not lost on us.
It’s why we created our Ashes Safeguard Promise™, to reassure all of you that are considering creating a piece of Ashes Jewellery with us at Inscripture. Because you deserve reassurance and peace of mind during this time.
Why We Built Our Ashes Safeguard Promise
Our Ashes Safeguard Promise™ should have always existed, but that’s not the case. In fact, it came from listening to what families had been through before finding us, and some of the stories we heard shocked and saddened us.
We heard from people who’d had ashes go missing or be returned weeks late without explanation. We heard about emails going unanswered, no updates for months, and pieces that arrived with no sign of care or respect. Funeral directors told us about how hard it was to find a company they could actually trust with their clients. We felt frustrated, angry at the industry and, more than anything, we became determined to change it.
So we decided to build a process that does things differently. We wanted to become the kind of business we’d want to deal with if it was our own family’s ashes being sent in the post, so we knew we needed to create an ashes safeguard guarantee, a promise that people could trust without ever second guessing.
Our Ashes Safeguard Promise™ became our way of making that care official and holding ourselves publicly accountable to it.
What is Our Ashes Safeguard Promise?
Our Ashes Safeguard Promise is a system we’ve created to make sure every single ashes jewellery order is handled with the same level of care, traceability, and respect, without any exceptions or excuses.
From the moment your ashes or hair arrive with us, everything is logged, labelled, and stored securely. It’s a system we’ve built from the ground up, entirely in-house with our own team of ashes jewellery specialists, so nothing ever gets missed. Every package is stored in its own sealed container, labelled immediately, and checked by two team members at every stage of the process.
We also don’t outsource anything. Every inclusion, every piece of Ashes Jewellery and every stage of crafting happens right here in our Leigh-on-Sea studio. That way we know exactly who is handling it, and we can be completely confident that nothing is passed on or put at risk.
Any ashes that aren’t used in the making of your jewellery will always be returned to you, exactly as they came, sealed and safe. We created this system because we believe people deserve better. Families and funeral directors deserve better. We realised the industry had become too vague, too casual, and too careless so we want to be part of raising the standard for good.
How to Order Ashes Jewellery at Inscripture
We’ve worked hard to make this process as simple and reassuring as possible, whether you’re ready to order now or just exploring options for the future. From start to finish, everything is protected under our Ashes Safeguard Promise™, so you’ll always know what’s happening, where your jewellery is, and who’s taking care of it. This is memorial jewellery you can trust.
It starts with choosing your Ashes Jewellery piece. You can browse our collection of necklaces, bracelets, charms and rings, all of which can be personalised in a way that reflects your loved one.
Once you’ve selected the design, choose an Eternal Hue™, one of our twelve resin colours that are designed to represent different energies and emotions. If your memories are more layered or you want to represent two people or personalities, we also offer our Memory Blend™ option, where two Eternal Hues are combined into one unique colour blend.
Some people also choose to add Aura Shimmer™ which is a gentle infusion of real diamond dust into the resin. It’s a subtle sparkle that’s designed to symbolise eternal light. And if you’d like to actually see your loved one’s ashes being placed into the piece, Sacred Moments™ is available too. This is a private video showing the moment your loved one’s ashes, hair or fur are placed into your chosen piece, so you have even more peace of mind, and can feel a part of the jewellery making process.
Once you’ve placed your ashes jewellery order, we’ll send out a collection kit. It includes everything you need to safely send us a small amount of ashes, hair or fur with clear instructions, secure packaging, and a prepaid return envelope. As soon as your package arrives, the tracking begins, and your order enters our Ashes Safeguard system.
Our specialist team will then begin handcrafting your piece, using your chosen personalisation options. The whole process is handled by our in-house team here in Essex. We aim to have most orders completed and sent back within five working days.
So whether you’re ordering for yourself, a family member, or a client or even if you’re just gathering information for when the time feels right, please know that everything we offer here at Inscripture made with one goal in mind: to provide safe ashes jewellery families can genuinely rely on. We know how much this matters and we’ll never forget that.
