Ashes Safeguard Promise
This is our commitment to honouring your loved one with complete care and clarity.
Why This Matters
When a family chooses to send us something as sacred as ashes, hair or fur, they are placing extraordinary trust in our hands. We do not take that lightly. Sadly, not every provider in our industry upholds the same care. We’ve heard from heartbroken families and funeral directors who have experienced the unthinkable; ashes being lost, confused, mishandled, or delayed without clear communication. In moments of grief, no one should have to face that kind of uncertainty. That’s why we created the Inscripture Ashes Safeguard Promise, our public and transparent commitment to doing things differently. This is more than policy but our purpose. We want to raise the standard and restore trust in customers all over the world, so no one ever has to second guess the trust they have in their memorial jewellery provider.
What We Guarantee
Every Ashes Jewellery order placed with us is handled under the Ashes Safeguard Promise. Here’s exactly what that means:
Full Tracking
From the moment your ashes or hair arrive with us, they are carefully logged, tracked, and monitored at every stage of the process.
Clear Labelling & Secure Storage
Every package is labelled immediately and stored in individual, sealed containers so there is never any risk of remains being mixed, misplaced or lost.
Everything is Done In-House
We don’t outsource your loved one’s remains to third parties. As soon as they arrive with us, they stay with us until they are returned to you as memorial jewellery. All inclusion, crafting, and setting is carried out by our trusted team in our secure studio.
Two-Person Handling Protocol
Every movement, from intake to inclusion, is double-checked by two highly trained team members to ensure accuracy and care.
Sacred Moments (Optional)
If you’d like visual proof of your ashes jewellery being made, our optional Sacred Moments™ service films the inclusion of ashes or hair into your jewellery. It’s just another way we offer complete transparency and peace of mind to our customers
Unused Inclusions Returned
Any ashes or hair that are not used in the creation of your ashes jewellery piece will be safely returned to you, exactly as they came.
Built for Families and Funeral Directors
We created this promise with both families and funeral professionals in mind. For families who’ve been let down before, or who feel nervous about sending such precious inclusions, this is your reassurance that your loved one will be treated with the same care we’d give our own. For funeral directors, this is a partnership you can count on. You need providers who will honour your clients with respect and reliability. We’re here to be that constant for you. There will be no excuses, no uncertainty, just clear communication and trusted care every time.
This is our Commitment, Always
Here at Inscripture, we don’t believe in shortcuts when it comes to grief. Every person who comes to us is carrying a story, a memory, a deep love and we treat that with the weight it deserves. It doesn’t matter if you’re ordering a handwriting necklace, an ashes into jewellery piece or a self-fill ashes bangle, we treat every order the same. With care, dignity and with real human compassion. To us, that means slowing down, paying attention, and handling every detail with deep respect. It means checking and double-checking, staying in touch, and being here when you need to talk to someone who understands. It means never rushing something so personal.
And always remembering that behind every order is a name and a story that matters. That’s not just our promise but our purpose. Explore & Reach Out Whenever you feel ready, feel free to explore our full Ashes into Jewellery collection. Every piece is protected by our Ashes Safeguard Promise and comes with a range of personalisation options including personal touches like Sacred Moments™ and Aura Shimmer™. If you have questions about our ashes jewellery or need gentle guidance in creating your own, our team is always here for you. Feel free to contact us at any time. We’re here to listen and help every step of the way.
