We offer a refund or exchange within 14 days of purchase on all unpersonalised items, as long as it is in its original packaging and condition. As personalised items are created especially for you we are unable to accept returns or refunds on these items unfortunately. If a personalised item is faulty upon arrival we would be just as disappointed as you and will rectify any issues immediately.
We cannot accept refunds or exchanges on earrings for hygiene reasons.
HOW DO I RETURN GOODS?
Please let us know that you are returning your order by email to firstname.lastname@example.org
Please include the following information within your package:
1 Your order number
2 Ordering customer name, if different to your own
3 Email and telephone contact details
Please make sure you obtain a proof of posting certificate for your own peace of mind.
Address for returns:
Returns Department, Inscripture Ltd, PO BOX 6104, Leigh on sea, SS1 9XE
We will refund you upon receipt via the original payment method minus a postage fee of £3.76. We offer free postage as standard however if an item is returned due to not being suitable or no longer required we unfortunately need to deduct this from your refund amount to cover our costs.