Klarna FAQs
Who is Klarna?
Klarna is a global payment provider that allows customers to choose flexible ways to pay for their purchases. When Klarna is selected at checkout, your payment and repayment plan are managed directly by Klarna.
What Klarna payment options are available?
Depending on eligibility and the value of your order, Klarna may offer different payment options at checkout, including Pay in 3, Pay in 30 days and Financing.
The options available to you are determined by Klarna and may vary between purchases.
How does Pay in 3 work?
Pay in 3 allows you to split the cost of your purchase into three payments. The first payment is taken when you make your purchase, with the remaining payments collected according to the schedule provided by Klarna.
You can view and manage your payments through the Klarna app or your Klarna account.
How does Pay in 30 days work?
Pay in 30 days allows eligible customers to receive their order before making payment. Payment is then due according to the date provided by Klarna.
You can view your payment information and due dates through the Klarna app or your Klarna account.
How does Klarna Financing work?
Choose Klarna Financing and spread the cost over 6–24 months.
Borrowing more than you can afford, or paying late, may make it harder to get credit in the future. Credit subject to status. Representative 21.9% APR (fixed).
Will I be charged interest?
Pay in 3 and Pay in 30 days are interest-free when payments are made according to your agreement.
Klarna Financing may charge interest depending on the financing option offered to you. The terms, interest rate and total amount payable will be clearly displayed by Klarna before you agree to the finance.
Do I need to be 18 to use Klarna?
Yes. You must be at least 18 years old and meet Klarna’s eligibility requirements.
Klarna assesses eligibility when you choose Klarna at checkout. Being accepted for Klarna previously does not guarantee that it will be available for every purchase.
Why hasn’t Klarna offered me the payment option I wanted?
Klarna determines which payment options are available for each purchase. This decision is made by Klarna rather than Inscripture, and the options offered can vary depending on the customer and the order.
If a particular Klarna payment option isn’t displayed at checkout, unfortunately we’re unable to manually make it available.
What information will I need to provide?
Klarna may ask you to provide information such as your name, billing address, email address, mobile number and date of birth to confirm your identity and assess your eligibility.
Please make sure the information you provide is accurate and up to date.
Is my payment information safe?
Payments made using Klarna are processed securely by Klarna. Your Klarna payment information is not held by Inscripture.
How do I manage my Klarna payments?
You can view your purchases, upcoming payments and payment information through the Klarna app or by signing into your account on Klarna’s website.
What happens if I return or cancel my order?
Once Inscripture has processed an eligible cancellation or return, we will notify Klarna. Klarna will then adjust your payment plan or balance as appropriate.
If you’ve already made a payment, Klarna will arrange any refund due in accordance with its refund process.
Please remember that Inscripture’s usual cancellation and returns terms continue to apply, including any restrictions relating to personalised or bespoke products.
I’ve returned my order. Do I still need to make my Klarna payment?
You can report a return through the Klarna app. Klarna can provide information about what happens to your payment schedule while your return is being processed.
Your return must still be made in accordance with Inscripture’s returns policy.
I haven’t received my order but a Klarna payment is due. What should I do?
Please contact Inscripture so that we can investigate the delivery of your order.
You can also report an issue or manage the relevant purchase through the Klarna app. Klarna will provide information about your payment obligations while the issue is being investigated.
I’ve cancelled my order. When will I receive my refund?
Once your cancellation or return has been accepted and processed by Inscripture, we will notify Klarna. Klarna will then process any adjustment or refund due.
The time it takes for funds to appear can depend on the original payment method and your bank.
How will I receive my refund?
Refunds for purchases made using Klarna are handled by Klarna once Inscripture has processed the refund.
Any amount already paid will normally be returned in accordance with Klarna’s refund process, while any remaining payments will be adjusted or cancelled as appropriate.
What happens if I miss a payment?
Missing payments may result in late fees and could affect your ability to use Klarna in the future. It may also affect your credit information or ability to obtain credit.
If you’re having difficulty making a payment, please contact Klarna directly or use the Klarna app to view the options available to you.
Does Inscripture decide whether I’m accepted by Klarna?
No. Klarna is responsible for assessing eligibility and deciding which payment options are available to you.
Inscripture does not receive the information Klarna uses to make its decision and cannot influence or override it.
I still have questions about my Klarna payments. Who should I contact?
For questions about your Klarna account, payment schedule, eligibility or payments, please contact Klarna Customer Service or use the Klarna app.
For questions about your Inscripture order, delivery, personalisation, return or cancellation, please contact our Customer Care team.
Klarna Terms
In cooperation with Klarna, we offer eligible customers a selection of flexible payment options at checkout.
The payment options available to you will be displayed during checkout and are subject to Klarna’s eligibility requirements and terms.
Borrowing more than you can afford, or paying late, may make it harder to get credit in the future. Credit subject to status.
For further information, please see Klarna’s terms, privacy information and customer support pages.
