We aim to create and dispatch your order within three working days. At peaking gifting seasons delivery may take a little longer but this will be stated upon ordering
All orders are dispatched via Royal Mail and we offer a 1st Class delivery service completely FREE OF CHARGE on all standard deliveries within the UK. Royal Mails delivery time guide is 1-3 working days but is not guaranteed and is often longer during peak gifting times.
Requested Signed for services require a signature, if this cannot be obtained at the point of delivery the item will be taken to your local sorting office and you will need to collect the item in person within 7 days of the attempted delivery. If the item is not collected within this time it will be returned to us and additional re-dispatch costs with be required.
International Postage is charged at £3.45 as Standard or £8.55 Signed For with Royal Mail’s International tracked and Signed For service. The carrier outside the UK will depend on the destination country and we provide a follow on link from Royal Mails tracking page.
Delivery times vary dependant on the destination country but generally is up to 7 working days within Europe and 10-14 working days worldwide. Please see www.royalmail.co.uk for further details.
We offer a refund or exchange within 7 days of purchase on all unpersonalised items, as long as it is in its original packaging and condition. As personalised items are created especially for you we are unable to accept returns or refunds on these items unfortunately. If a personalised item is faulty upon arrival we would be just as disappointed as you and will rectify any issues immediately.
We cannot accept refunds or exchanges on earrings for hygiene reasons.